What Users Report About Perplexity AI Been Down and Service Issues

Imagine this: you’re drinking coffee, ready to start research. Suddenly—bam! Perplexity service outages disrupt your plans. Users noticed problems by mid-morning, leading to confusion and frustration. It wasn’t just Perplexity; other AI tools had issues too. Social media filled with complaints as people searched for answers. The problem occurred because ChatGPT was down, causing extra traffic. This highlighted a significant issue—AI systems struggle when too many people use them. About 69% of users reported they couldn’t access the service. Some are now trying other tools like PolyBuzz for better results.

Timeline of Outages in March 2025

March 2025 was tough for Perplexity users. One day, everything worked fine. Then suddenly, outages hit hard. On March 28, users worldwide started facing problems. The outage lasted 55 minutes. That’s almost an hour of error messages like "bad gateway." It was really annoying for everyone.

This wasn’t the first time Perplexity had issues. In June 2024, a big outage lasted almost six hours. Other AI tools like ChatGPT and Claude also stopped working. Social media was full of complaints from upset users. People were frustrated, and it’s easy to see why. These outages show how much we depend on AI tools every day.

Here’s a quick timeline of the outages:

Date	Duration	Description
June 4, 2024	Nearly 6 hours	Major disruptions hit ChatGPT, Claude, and Perplexity early morning.
March 28, 2025	55 minutes	Users in many countries reported errors and access problems.

Geographical Distribution of User Reports

Let’s talk about where the problems happened. Perplexity outages affected users everywhere. People in the U.S., Europe, and Asia all reported issues. It felt like a worldwide problem, but no one was happy about it. Reports showed the problem wasn’t just in one area.

I saw an online map of the outage reports. It looked like a frustration heatmap. The U.S. had the most complaints, followed by Europe and Asia. It’s amazing how connected we are, but when Perplexity stops, it feels like the world freezes.

These patterns show why strong systems are important. Perplexity needs to handle the demands of users everywhere. No one likes losing access, especially during important work.

Common Problems with Perplexity

Inaccessibility as the Most Reported Issue

Using Perplexity and seeing errors is super frustrating. It’s like trying to open a locked door without a key. The biggest problem users face is not being able to access it. About 69% of users have said this happens to them. That’s not just a small issue—it’s a big deal.

Think about needing quick answers for school or work, and then Perplexity stops working. Many users say this is a huge hassle, especially during busy times. The downtime adds up, and people start looking for other tools. It’s no surprise that some are switching to avoid these problems. But when Perplexity works, it’s awesome. The problem is, these outages can really test your patience.

Other Issues: Errors and Slow Performance

Now, let’s talk about other problems like errors and slow speed. These issues are like bumps on a smooth road. You’re working fine, and suddenly, everything slows down or stops. Users often see confusing error messages or face long delays.

Here’s a simple look at some ways these problems are measured:

Metric	What It Checks
BLEU	How well the output matches the correct answer. Higher is better.
ROUGE	How much of the important info is included in summaries.
WER	Counts mistakes like wrong words or missing ones. Lower is better.
METEOR	Looks at meaning to see if the output makes sense.
BERTScore	Compares the meaning of the output to the correct answer.
GPTScore	Checks how well the model’s output matches its own generated text.
Faithfulness	Makes sure the output is accurate based on the info it used.

These tools show how errors and slow speeds hurt the user experience. When Perplexity is slow, it’s not just annoying—it’s a real problem. The downtime from these issues makes it hard to trust the platform when you need it most. It’s like having a car that’s great when it works but breaks down too often.

So, while Perplexity has good features, these problems remind us no system is perfect. We just have to stay patient and hope it gets better. Even the best tools need fixing sometimes.

Patterns in Perplexity Outages

1. Frequency and Duration of Downtime

Let me tell you, the problem with perplexity outages isn’t just about when they happen—it’s how long they last. Imagine needing quick answers, but instead, you’re stuck staring at an error screen. That’s what happened on June 4, 2024. Users faced repeated interruptions for hours. ChatGPT, a popular AI tool, was down for two and a half hours, and Perplexity wasn’t far behind. It felt like the internet hit a giant pause button.

This wasn’t a one-time thing. The problem with perplexity outages has been popping up more often. The last big one before June 2024 happened in November 2023. That’s not exactly ancient history. These outages show a pattern—Perplexity struggles to stay online when it matters most. It’s like a car that breaks down every few months. You start to wonder if it’s worth the hassle.

2. Recurring Issues and Their Impact on Users

Now, let’s talk about how these problems hit users like a ton of bricks. First, there’s the frustration. People rely on Perplexity for work, school, and even random forest algorithm research. When it goes down, everything grinds to a halt. I’ve seen folks scramble to find alternatives like Google Bard or Microsoft Copilot. It’s like switching lanes in traffic, hoping the new one moves faster.

The problem with perplexity outages doesn’t stop there. They mess with daily routines. Imagine trying to finish a project, but Perplexity won’t load. Users have reported missing deadlines and losing productivity. It’s not just annoying—it’s a real problem. Plus, these outages make people question if they can trust Perplexity. If the platform keeps failing, users might jump ship for good.

The bigger issue? These outages highlight a global problem. AI tools like Perplexity need rock-solid infrastructure. Without it, users everywhere feel the ripple effects. It’s clear that reliability isn’t just a nice-to-have—it’s a must.

When I think about the problem with perplexity outages, one thing becomes clear: we need AI platforms we can count on. Imagine relying on Perplexity for a big project, only to find it not loading when you need it most. That’s why inaccessibility, affecting 69% of users, feels like such a massive hurdle. It’s like trying to drive a car with no gas—it just doesn’t work.

Here’s the thing: outages don’t just mess up your day; they highlight how much we depend on these tools. Students, professionals, and even businesses rely on AI for everything from assignments to drafting emails. When Perplexity goes down, productivity takes a nosedive. I’ve seen people scramble for alternatives, and PolyBuzz often comes up as a lifesaver. It’s consistent, reliable, and doesn’t leave you hanging.

So, what’s the takeaway? Diversify your AI tools. Don’t put all your eggs in one basket. If one platform fails, you’ll have a backup ready to go. Trust me, it’s worth it.